Last updated: November 7, 2026
Prezva is operated by 4S Logistics LLC, a Georgia limited liability company.
Founding pilot events: see the Pilot Event Privacy Information (version 4.1) and the Founding Pilot Attendee Terms (version 0.2).
We collect information you provide directly to us, such as when you create an account, register for an event, or contact us for support. This includes name, email address, and payment information for ticketed events, and any feedback, survey answers or questions you choose to submit at an event.
We use the information we collect to provide, maintain, and improve our services, process transactions, send transactional communications and, where you have agreed, promotional ones, and comply with legal obligations. Registering for an event does not by itself sign you up for marketing.
Some Prezva features use artificial intelligence (AI) to help event organizers. Today these are: drafting an announcement from a short description an organizer writes; an event assistant that answers attendees' questions using only the event's public information (its agenda, speakers and venue); and a summary of attendees' written feedback after an event (organizers can turn this off).
Who processes it. These features are powered by Anthropic, PBC, which acts as our sub-processor. Anthropic processes the text we send only to produce the AI response for that feature.
What we send. Only the text a feature needs: the organizer's own description for an announcement draft; the attendee's question and the event's public information for the event assistant; and, for feedback summaries, the written comments, survey answers and questions attendees left for that event. Before feedback, survey answers or event questions are sent for a summary, we apply automated steps designed to remove certain direct identifiers, including the names of the event's attendees, email addresses, phone numbers and links. Because people write freely, the text may still contain names or other personal information, so we do not promise that feedback is anonymous. We never send account details, ticket or payment information. Our AI is instructed not to identify or quote attendees, and summaries describe themes rather than quoting anyone. We do not attach names or accounts to answers from anonymous surveys. The event assistant is different: the attendee's question and the event's public information are sent as asked, without the identifier-removal step. Please do not put passwords, payment details or sensitive personal information (such as health information) in feedback, questions or the assistant.
What comes back. A feedback summary describes themes in the organizer's own dashboard (for example, “attendees wanted longer breaks”). It paraphrases and does not quote attendees.
Not used for training. Under Anthropic's commercial terms, Anthropic may not train its models on the data we send. Anthropic normally deletes standard inputs and outputs within 30 days. Content flagged for a possible policy violation may be kept for up to two years, and related safety classification scores for up to seven years, or longer where the law requires. Anthropic stores this data in the United States and may process requests in the United States, Europe, Asia or Australia.
Organizer control. Organizers can turn off AI feedback summaries for their organization at any time in their organization settings; when it is off, attendees' written feedback is never sent to an AI provider. AI features are always optional for organizers.
When an organizer sends an announcement email through Prezva, we record whether it was delivered or bounced and which of its links were clicked (links in these emails pass through prezva.app so a click can be counted). Organizers see only totals for each announcement, never which attendee clicked. We do not track whether emails are opened, and we keep these records for 18 months.
Cookies Prezva uses. Prezva's own cookies are used only to run the service: to keep you signed in, to let your browser show your own ticket after you register, to keep a test-mode preview private, and, when you open a sponsor's page, a random visitor number used only to count sponsor visits. These cookies are not used for advertising and are not shared with anyone.
Organizer tracking pixels. An event organizer can choose to add their own Meta (Facebook) Pixel or Google Analytics to their event's pages on Prezva. These tools belong to the organizer, not to Prezva, and the organizer decides how the information is used, under Meta's and Google's own privacy policies. They only load if you choose “Accept” on that organizer's cookie notice. If you choose “Decline”, or your browser sends a Global Privacy Control signal, they never load.
What they receive. If you accept, the organizer's tools learn that you viewed the event page, started registering, or completed a registration or purchase (the event name, ticket names, and order total). Prezva never sends your name, email address, phone number or ticket link to them. Like any website tool, they also receive the technical details your browser normally shares, such as your IP address and device type, and may set their own cookies.
Your choice. Your choice applies to that organizer only and is remembered on your device for 12 months. You can change it at any time with the “Cookie settings” link at the bottom of the event's pages. To remove cookies the organizer's tools already set, clear your browser's cookies for this site. Organizer tracking never runs inside GoHighLevel, in the website ticket widget, in emails, on the registration form, or when you come back to your ticket or the event app later.
Event organizers keep the records of their events in Prezva — such as attendance, session check-ins and continuing-education records and certificates — for 7 years by default, because many accrediting bodies require that. Each organization can choose a different period, from 1 to 30 years, in its organization settings. Prezva keeps these records for the period the organization chooses and does not delete them before that period ends. At the end of the period, we delete them. An organization, or an attendee about their own records, can ask us to delete them sooner at support@prezva.app, unless the law requires us to keep them.
You can download a copy of your personal data or delete your account at any time from your account settings. If you registered without an account, or need help, contact support@prezva.app.
Prezva offers SMS text-message notifications to event attendees who opt in. You can opt in by checking the separate SMS box and entering your mobile number when you register for an event. Our texting number will be listed on our SMS program page once it is active. By opting in, you consent to receive recurring automated text messages from Prezva about the event(s) you register for — such as session reminders, schedule changes, day-of announcements, and check-in confirmations. Consent is not a condition of purchase or registration. Message frequency varies. Message and data rates may apply. Reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE at any time to opt out. Reply START to resume. Reply HELP for help.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share mobile information only with service providers that help us deliver the messaging service (such as our messaging provider), solely to send the messages you have requested.
For privacy questions, contact us at privacy@prezva.app.